Digital Accessibility Statement

Last updated: 9/26/2025

Introduction

Nestle Purina PetCare Company (or "NPPC", "our", or "we") is committed to ensuring accessibility for all. We aim to continually improve the experience for everyone by applying the relevant accessibility standards and acting on feedback from users. We have considered accessibility in the design and development of our sites to be compatible with assistive technologies and other access needs.

We welcome your feedback. Please contact us if you encounter any accessibility barriers when navigating our sites.

This Compliance Statement (or "Statement") covers the following topics:

  1. Conformance status
  2. Measures to support accessibility
  3. Known limitations
  4. Browser compatibility
  5. Ongoing monitoring
  6. Contact for support and feedback

 

1. Conformance status

We strive to make our websites accessible to all visitors, and we are committed to comply with the Americans with Disabilities Act (ADA) and relevant U.S. regulations. This site is partially conformant with Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. NPPC recognizes that accessibility and usability might not always be available in every area of our websites or for those using assistive technologies and devices. Please be aware that our accessibility efforts are ongoing. This Statement provides our current ADA status, and we will update this Statement as our compliance efforts continue. For the features and content which may not be accessible, please see “Known Limitations” section below.

2. Measures to support accessibility

We are striving to improve accessibility by taking measures such as: 

  • Facilitating user research to understand barriers and access needs to improve usability.
  • Ensuring new features and content are accessible by design.
  • Requiring accessibility and inclusive design training across our design, product, and engineering teams.
  • Performing integrated quality assurance testing across our software development lifecycle.
  • Partnering with external accessibility agencies for regular assessments.
  • Prioritizing remediation efforts to address accessibility barriers.

Here are some features you can use on this site to help you access our content more easily:

  • Closed captions or transcripts across video and audio content
  • Appropriate color contrast across all text, media, and other elements
  • Alternative text for images when description is needed
  • Magnification to zoom in or out
  • Proper headings, regions, and landmarks to improve navigability
  • Proper visual and programmatic labels to improve description and support speech-to-text and text-to-speech
  • Proper focus states and alerts for pertinent communications or necessary actions
  • Standard page layouts, reading order, and straightforward communication to support attentiveness and comprehension

3. Known limitations 

Despite our efforts to ensure accessibility of our sites, there may be some limitations, including:

  • Some PDF documents may not be fully accessible to screen reader software.
  • Some third-party integrations may not be fully accessible to all users.
  • Some audio or video content may not have transcripts or captions.

4. Browser compatibility  

We designed our sites considering the compatibility of assistive technologies with major modern web browsers. For the best experience and security, please keep your browser version up to date and take security measures such as installing anti-virus software.

5. Ongoing monitoring

As stated above, we are committed to improving accessibility across our sites. As we develop new features, we will continue to incorporate accessibility reviews in every stage of the development lifecycle. Our team of specialists and experts are dedicated to routinely assessing our applications against the applicable standards and integrating feedback from users into ongoing improvements.

6. Contact for support and feedback  

If you have difficulty viewing or navigating the content on our sites or notice any feature or content that you believe is not fully accessible, please contact us. If you need an alternative method of contact, you may email us or call us 1-800-778-7462.